Frequently asked questions
Do you provide warranty?
Yes! We include a 1 year parts with an additional 5 year compressor warranty standard on all of our products. See warranty link for full disclaimer.
What products do you have?
You can view our products here.
Where can we contact you?
You can send us a message here.
I'm interested in a product, how can I learn more?
For each product you click on, we have a dedicated spec sheet for each individual item. If you would like to get a quote on the product, there is a contact form on the product's page you can send us for more information. The form looks like this:
Do I have to pay sales tax?
Any item sold outside of the state of New Mexico does not have to pay any sales tax. If the item is sold within the state of New Mexico, sales tax will be calcuated accordingly.
How much is shipping?
We offer free shipping (curb side delivery only) to any commercial address in the 48 continential states of the United States. For the shipping policy, please click here.
Are your products NSF/ANSI, ETL, and UL certified?
All Xiltek units are NSF compliant. All of our units are intended for use in a commercial setting, and each product undergoes rigorous testing to meet commercial standards. While not listed with NSF International, Xiltek Refrigeration products are certified through ETL, a division of Intertek Group, a major testing laboratory.
Which refrigerant do you use?
All of our products use the latest standard of Natural Refrigerant which isR290 Hydrocarbon refrigerant. Hydrocarbon refrigerant is way more efficient and more enviornmentally friendly than the old R134a/R404a refrigerant standards. To read about how this benefits you, click here.
How fast do you ship?
We ship instantly after payment is received. Delivery can be expected according to the transit time for the destination. (Usually 3-5 business days)
Do you ship to residential?
We can ship to residential addresses but not all residential addresses may be eligblile to be delivered to based on location, including home businesses such as home bakeries etc. If you have a question whether your residential address can be shipped to just reach out!